VENDORCOM MEMBERS

Semafone provides secure voice transactions for call centres and retailers taking Card-Not-Present (CNP) payments. With Semafone, call recordings immediately become PCI DSS compliant as both the Primary Account Number (PAN) and the Sensitive Authentication Data, i.e. the security code (CVC, CV2, etc) are not captured on the call recording. Cardholders, whilst in continual voice communications with the agent, can use their telephone keypads to enter their PAN and Security Code and Semafone masks these DTMF tones such that the call recording only captures flat tones. Furthermore, Semafone eliminates any opportunity for agent fraud and its associated reputational risk as agents/retailers do not hear or see any sensitive Card-Not-Present merchants i.e. all card data functions are outsourced.